> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nekt.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Track CXM as a destination
> Use your data to create distributions on Track CXM.
Track.co is a CX Management ecosystem that offers a large set of tools from monitoring key Voice of the Customer indicators to AI-powered CX data analysis, all seamlessly integrated. It enables users to monitor live dashboards, import external feedback, and configure surveys with skip logic to the customer's preferred channels.
## 1. Add your Track CXM access
1. In the [Destinations](https://app.nekt.ai/destinations) tab, click on the "Add destination" button located on the top right of your screen. Then, select the Track CXM option from the list of connectors.
2. Click **Next** and you'll be prompted to add your access:
* **Organization ID**: Your organization identifier within Track CXM.
* **Auth token**: Your token used to authenticate requests to the Track CXM API.
* **Distribution type:** Whether Nekt should create regular or LinkList distributions.
You need an [API Integration](https://app.track.co/organization/integrations/) in order to obtain your authentication token.
3. Click **Next**.
## 2. Select your tables
1. The next step is letting us know which tables contain the data that can be used to create the distributions on Track CXM.
> Tip: The table can be found more easily by typing its name.
The selected tables should contain the following fields:
Check more details in the [Track CXM API docs](https://documenter.getpostman.com/view/14932352/Tz5v1upm#f2236bcb-b45c-4b76-94d7-0d6f5f11e0cb).
| Field | Required | Type | Notes | |
| :------------------------------ | :---------- | :--------------- | :----------------------------------------------------------------------------------------- | - |
| `survey_uuid` | Yes | UUID string | | |
| `distribution_channel` | Yes | String | Allowed values: `email`, `smslink`, `whatsapp` | |
| `reminder_channel` | No | String | Allowed values: `email`, `smslink`, `whatsapp` | |
| `distribution_name` | No | String | | |
| `schedule_at` | No | Integer | Unix timestamp | |
| `validity_at` | No | Integer | Unix timestamp | |
| `reminder_at` | No | Integer | Unix timestamp | |
| `is_anonymous` | No | Boolean | False by default | |
| `template_invite_hash` | No | String | Hash of template type invite. | |
| `template_reminder_hash` | No | String | Hash of template type reminder. | |
| `template_expired_hash` | No | String | Hash of template type expired. | |
| `template_thanks_hash` | No | String | Hash of template type thanks. | |
| `import_lines` | Yes | Array of objects | Each objects should contain interaction data, such as `name`, `email`, `phone` and others. | |
| `whatsapp_template` | Conditional | Object | Required for WhatsApp distribution. | |
| `whatsapp_template.name` | Yes | String | | , |
| `whatsapp_template.language` | Yes | String | Example: `en_US` | |
| `whatsapp_template.variables` | Yes | Array of strings | | |
| `whatsapp_template.id_provider` | Yes | String | Template ID, ask Track support team. | |
| `whatsapp_integration_uuid` | No | UUID string | | |
Check more details in the [Track CXM API docs](https://documenter.getpostman.com/view/14932352/Tz5v1upm#520acf36-0666-4af5-bad8-b676a347dee1).
| Field | Required | Type | Notes |
| :----------------------------- | :---------- | :--------------- | :----------------------------------------------------------------------------------------- |
| `survey_uuid` | Yes | UUID string | |
| `distribution_name` | No | String | |
| `validity_at` | No | Integer | Unix timestamp |
| `async` | No | Boolean | |
| `shortened_link` | Yes | Boolean | |
| `callback_url` | Conditional | URL string | Required if `async` is true. |
| `template_survey_expired_hash` | No | String | Hash of template type expired. |
| `template_survey_thanks_hash` | No | String | Hash of template type thanks. |
| `import_lines` | Yes | Array of objects | Each objects should contain interaction data, such as `name`, `email`, `phone` and others. |
2. Click **Next**.
## 3. Configure your Track CXM destination
1. Describe your destination for easy identification within your organization. You can inform things like what data it brings, to which team it belongs, etc.
2. To define your [Trigger](https://docs.nekt.com/runs/scheduling-and-triggers), consider how frequently you need to have the data updated on the destination (every day, once a week, only at specific times, etc.).
3. Click **Done**.
### Check your new destination!
1. Once completed, you'll receive confirmation that your new destination is set up!
2. You can view your new destination on the [Destinations](https://app.nekt.ai/destinations) page. Now, for you to be able to see the distributions on Track CXM, you have to wait for the pipeline to run. You can monitor it on the [Destinations](https://app.nekt.ai/destinations) page to see its execution and completion. If needed, manually trigger the pipeline by clicking on the refresh icon. Once executed, your distributions should be seen on Track CXM.
> If you encounter any issues, reach out to us via Slack, and we'll gladly assist you!