Wootric is a customer feedback and Net Promoter Score (NPS) platform that helps businesses measure and improve customer satisfaction. It provides tools for collecting customer feedback through surveys, analyzing sentiment, and driving actionable insights to enhance customer experience and loyalty.

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Configuring Wootric as a Source

In the Sources tab, click on the “Add source” button located on the top right of your screen. Then, select the Wootric option from the list of connectors. Click Next and you’ll be prompted to add your access.

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1. Add account access

You’ll need your Wootric account credentials for this connection.
  • Username: Your Wootric username for API authentication.
  • Password: Your Wootric password for API authentication.
  • Start Date: The earliest record date to sync.
Once you’re done, click Next.

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2. Select streams

Choose which data streams you want to sync - you can select all streams or pick specific ones that matter most to you. Wootric provides access to end user data and survey responses.
Tip: The stream can be found more easily by typing its name.
Select the streams and click Next.

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3. Configure data streams

Customize how you want your data to appear in your catalog. Select a name for each table (which will contain the fetched data) and the type of sync.
  • Table name: we suggest a name, but feel free to customize it. You have the option to add a prefix and make this process faster!
  • Sync Type: you can choose between INCREMENTAL and FULL_TABLE.
    • Incremental: every time the extraction happens, we’ll get only the new data - which is good if, for example, you want to keep every record ever fetched.
    • Full table: every time the extraction happens, we’ll get the current state of the data - which is good if, for example, you don’t want to have deleted data in your catalog.
Once you are done configuring, click Next.

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4. Configure data source

Describe your data source for easy identification within your organization, not exceeding 140 characters. To define your Trigger, consider how often you want data to be extracted from this source. This decision usually depends on how frequently you need the new table data updated (every day, once a week, or only at specific times). Optionally, you can determine when to execute a full sync. This will complement the incremental data extractions, ensuring that your data is completely synchronized with your source every once in a while. Once you are ready, click Next to finalize the setup.

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5. Check your new source

You can view your new source on the Sources page. If needed, manually trigger the source extraction by clicking on the arrow button. Once executed, your data will appear in your Catalog.
For you to be able to see it on your Catalog, you need at least one successful source run.

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Streams and Fields

Below you’ll find all available data streams from Wootric and their corresponding fields:
Stream containing end user data and their survey preferences.Key Fields:
  • id: Unique system identifier for the user
  • email: User’s email address
  • external_id: External identifier for the user
  • phone_number: User’s phone number
  • created_at: When the user was created
  • updated_at: When the user was last updated
  • last_surveyed: When the user was last surveyed
  • external_created_at: External timestamp when the user was created
  • last_seen_at: When the user was last seen
Properties:
  • properties.name: User’s name
  • properties.role: User’s role
  • properties.domain: User’s domain
  • properties.language: User’s language preference
Last Response:
  • last_response.id: ID of the last response
  • last_response.score: Score of the last response
  • last_response.text: Text of the last response
  • last_response.survey.channel: Survey channel used
Settings:
  • settings.email_nps: Whether email NPS surveys are enabled
  • settings.mobile_nps: Whether mobile NPS surveys are enabled
  • settings.web_nps: Whether web NPS surveys are enabled
  • settings.force_mobile_survey: Whether to force mobile surveys
  • settings.force_web_survey: Whether to force web surveys
  • settings.surveys_disabled_by_end_user: Whether surveys are disabled by the user
Stream containing survey responses and feedback data.Key Fields:
  • id: Unique system identifier for the response
  • end_user_id: ID of the user who provided the response
  • survey_id: ID of the survey this response belongs to
  • score: Numeric score provided in the response
  • text: Text feedback provided with the response
  • completed: Whether the response was completed
  • excluded_from_calculations: Whether this response is excluded from calculations
  • ip_address: IP address where the response originated
  • origin_url: URL where the response originated
  • created_at: When the response was created
  • updated_at: When the response was last updated
  • tags: Tags associated with the response
  • notes: Notes associated with the response
End User Data:
  • end_user.email: Email address of the responding user
  • end_user.external_id: External identifier of the responding user
  • end_user.external_created_at: External creation timestamp of the user
  • end_user.created_at: Creation timestamp of the user
  • end_user.properties: Additional user properties (stored as JSON string)