Digisac is a Brazilian multichannel customer-service platform that centralizes WhatsApp, Telegram, Instagram, Facebook, e-mail and other channels into a single service desk, with departments, chatbots, campaigns, satisfaction surveys and a sales funnel. The connector extracts the service history — tickets, messages and contacts — along with the account configuration and the sales funnel, so you can analyse your customer service in your Lakehouse. Every Digisac account runs on its own address, so the connector asks for the URL of your platform in addition to the access token.

Configuring Digisac as a Source

In the Sources tab, click on the “Add source” button located on the top right of your screen. Then, select the Digisac option from the list of connectors. Click Next and you’ll be prompted to add your access.

1. Add account access

Digisac authenticates with a personal access token, sent as a Bearer token. To generate one, open the user menu in Digisac, go to Conta > API > Tokens de acesso pessoal and click Gerar token. Give the token a name, choose an expiration period and click Gerar token again.

Digisac only shows the token once, in the window that opens right after it is generated. Copy it before closing that window — it cannot be retrieved afterwards, and a new token has to be generated instead.

The expiration period is your choice: 30, 90 or 180 days, 1 year, or Não expirar. Pick Não expirar — with any other option the source stops extracting on the expiry date and the token has to be replaced by hand.

The token inherits the permissions of the user who created it. Generate it from a user with administrator permissions so the sync can reach every module — an operator token is denied access to part of the platform.

The following configurations are available:

Digisac URL: the address of your Digisac platform, the same one you use to log in — for example https://mycompany.digisac.chat. Required.
Access token: the personal access token copied from Conta > API > Tokens de acesso pessoal. Required.
Initial sync date: the earliest date from which records will be synced. It applies only to the streams replicated incrementally — Contacts, Messages, Tickets, Campaigns and Sales Opportunities. Leave it empty to extract the full history.

Once you’re done, click Next.

2. Select streams

Choose which data streams you want to sync. For faster extractions, select only the streams that are relevant to your analysis. You can select entire groups of streams or pick specific ones.

Tip: The stream can be found more easily by typing its name.

Messages is by far the largest stream on a Digisac account — it holds every message exchanged on every channel. The first extraction reads the whole history, so it takes considerably longer than the others; the runs after it only read what changed.

Some streams depend on modules that may not be enabled on your plan — WhatsApp Templates requires an official WhatsApp Business API connection, and Sales Funnels, Sales Opportunities and the satisfaction surveys require those modules to be active. When a module is unavailable the stream is skipped with a warning in the run log instead of failing the extraction.

Select the streams and click Next.

3. Configure data streams

Customize how you want your data to appear in your catalog. Select the desired layer where the data will be placed, a folder to organize it inside the layer, a name for each table (which will effectively contain the fetched data) and the type of sync.

Layer: choose between the existing layers on your catalog. This is where you will find your new extracted tables as the extraction runs successfully.
Folder: a folder can be created inside the selected layer to group all tables being created from this new data source.
Table name: we suggest a name, but feel free to customize it. You have the option to add a prefix to all tables at once and make this process faster!
Sync Type: Contacts, Messages, Tickets, Campaigns and Sales Opportunities support INCREMENTAL; the remaining streams are full table. Read more about Sync Types here.

Once you are done configuring, click Next.

4. Configure data source

Describe your data source for easy identification within your organization, not exceeding 140 characters. To define your Trigger, consider how often you want data to be extracted from this source. This decision usually depends on how frequently you need the new table data updated (every day, once a week, or only at specific times). Optionally, you can define some additional settings:

Configure Delta Log Retention and determine for how long we should store old states of this table as it gets updated. Read more about this resource here.
Determine when to execute an Additional Full Sync. This will complement the incremental data extractions, ensuring that your data is completely synchronized with your source every once in a while.

Once you are ready, click Next to finalize the setup.

5. Check your new source

You can view your new source on the Sources page. If needed, manually trigger the source extraction by clicking on the arrow button. Once executed, your data will appear in your Catalog.

For you to be able to see it on your Catalog, you need at least one successful source run.

Streams and Fields

Below you’ll find all available data streams from Digisac and their corresponding fields. API reference: Digisac API documentation.

Survey Answers

Answers contacts gave to the satisfaction surveys (GET /api/v1/answers) — one row per answered survey, carrying the NPS or CSAT score itself.Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the answer.
`value`	String	Score or option the contact answered with.
`questionId`	String	Identifier of the survey that was answered.
`contactId`	String	Identifier of the contact who answered.
`ticketId`	String	Identifier of the ticket the survey was sent for.
`userId`	String	Identifier of the agent who handled the rated service.
`departmentId`	String	Identifier of the department that handled the rated service.
`serviceId`	String	Identifier of the connection the survey was sent on.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Bots

Chatbots configured on the account (GET /api/v1/bots). Only the bot’s identification is extracted; the conversation flow itself stays in the platform.Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the bot.
`name`	String	Name of the bot.
`settings`	String	Bot settings as a JSON object; `botCreatedVersion` identifies which builder version the bot was created with.
`archivedAt`	Datetime	Timestamp when the bot was archived, or null while active.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Campaigns

Mass-message campaigns sent from the account (GET /api/v1/campaigns).Primary key: idReplication key: createdAt (incremental sync).

Field	Type	Description
`id`	String	Unique identifier of the campaign.
`name`	String	Name of the campaign.
`status`	String	Current status of the campaign, such as scheduled or sent.
`scheduledAt`	Datetime	Timestamp the campaign was scheduled to go out.
`serviceId`	String	Identifier of the connection used to send the campaign.
`createdById`	String	Identifier of the user who created the campaign.
`sentById`	String	Identifier of the user who triggered the send.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Sales Opportunities

Opportunities on the sales funnels (GET /api/v1/cards). Read one funnel at a time, as a child of Sales Funnels.Primary key: idReplication key: updatedAt (incremental sync).

Field	Type	Description
`id`	String	Unique identifier of the opportunity.
`title`	String	Title of the opportunity.
`description`	String	Free-text description of the opportunity.
`value`	Number	Monetary value attached to the opportunity.
`order`	Integer	Position of the opportunity within its funnel stage.
`pipelineId`	String	Identifier of the funnel the opportunity belongs to.
`pipelineStageId`	String	Identifier of the funnel stage the opportunity sits in.
`contactId`	String	Identifier of the contact the opportunity refers to.
`ownerId`	String	Identifier of the user responsible for the opportunity.
`statusId`	String	Identifier of the outcome status, such as won or lost.
`reasonId`	String	Identifier of the reason recorded for the outcome.
`organization`	String	Organization recorded on the opportunity.
`organizationSegment`	String	Market segment recorded for the organization.
`originChannel`	String	Channel the opportunity originated from.
`originCampaign`	String	Campaign the opportunity originated from.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Contacts

People and groups the account exchanges messages with (GET /api/v1/contacts). A contact is a number, e-mail address or Telegram user on one specific connection, so the same person reached through two connections is two contacts — personId is what ties them together.Primary key: idReplication key: updatedAt (incremental sync).

Field	Type	Description
`id`	String	Unique identifier of the contact.
`name`	String	Name of the contact as resolved by Digisac — the name saved on the platform when there is one, otherwise the name published by the messaging channel.
`internalName`	String	Name given to the contact inside Digisac by the team.
`alternativeName`	String	Name published by the messaging channel itself, such as the WhatsApp profile name or the formatted phone number.
`data`	String	Channel-specific identification of the contact, as a JSON object. For WhatsApp connections it carries the phone number in the `number` key.
`note`	String	Free-text note the team recorded about the contact.
`status`	String	Presence reported by the messaging channel, such as online or offline.
`serviceId`	String	Identifier of the connection (WhatsApp, Telegram, e-mail…) this contact belongs to.
`personId`	String	Identifier of the person this contact was grouped under, linking the same individual across connections.
`defaultDepartmentId`	String	Department that receives this contact’s tickets by default.
`defaultUserId`	String	Agent who receives this contact’s tickets by default.
`lastMessageId`	String	Identifier of the most recent message exchanged.
`lastMessage`	String	Most recent message exchanged with the contact, as a JSON object. Only populated when the API is asked to include it.
`lastMessageAt`	Datetime	Timestamp of the most recent message in either direction.
`lastContactMessageAt`	Datetime	Timestamp of the most recent message sent by the contact.
`unread`	Integer	Number of unread messages from this contact.
`unsubscribed`	Boolean	Whether the contact opted out of receiving campaign messages.
`isMe`	Boolean	Whether the contact is the account’s own connection number.
`isGroup`	Boolean	Whether the contact is a group conversation.
`isBroadcast`	Boolean	Whether the contact is a broadcast list.
`isSilenced`	Boolean	Whether notifications from this contact are muted.
`isMyContact`	Boolean	Whether the contact is saved in the address book of the connected device.
`hadChat`	Boolean	Whether any conversation ever took place with this contact.
`visible`	Boolean	Whether the contact is shown in the platform’s chat list. Hidden contacts are usually system or service entries.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Custom Fields

Definitions of the extra fields the account added to contact records (GET /api/v1/custom-fields). This stream carries the field definitions, not their values.Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the custom field.
`name`	String	Label of the custom field.
`type`	String	Data type of the field, such as text.
`allowed`	String	Kind of record the field can be attached to, such as contacts.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Departments

Departments that tickets are routed to, such as Support or Sales (GET /api/v1/departments).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the department.
`name`	String	Name of the department.
`distributionId`	String	Identifier of the ticket-distribution rule applied to the department.
`archivedAt`	Datetime	Timestamp when the department was archived, or null while active.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Ticket Distribution Rules

Rules that spread incoming tickets across the agents of a department (GET /api/v1/distribution).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the distribution rule.
`name`	String	Name of the distribution rule.
`maxNum`	Integer	Maximum number of simultaneous tickets per agent.
`timeToRedistribute`	Integer	Minutes a ticket waits in an offline agent’s queue before being redistributed.
`distributeQueue`	Boolean	Whether tickets are handed out from a queue rather than assigned directly.
`redistributeAll`	Boolean	Whether every ticket is redistributed, not only new ones.
`redistributeAssignedTickets`	Boolean	Whether unanswered assigned tickets are redistributed.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Holidays

Dates the chatbot treats as non-working days (GET /api/v1/holiday).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the holiday.
`name`	String	Name of the holiday.
`from`	Datetime	Timestamp the holiday period starts at.
`to`	Datetime	Timestamp the holiday period ends at.
`message`	String	Message sent to contacts who write during the holiday.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Interactive Messages

Reusable interactive messages — button and list menus sent to contacts (GET /api/v1/interactive-messages).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the interactive message.
`name`	String	Name identifying the interactive message internally.
`interactive`	String	Definition of the interactive content — type, header, body, footer and the buttons or list rows — as a JSON object.
`file`	String	File attached to the interactive message, as a JSON object.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Messages

Every message exchanged on the account, in both directions (GET /api/v1/messages). Not every record is a chat message: Digisac writes system entries onto the same timeline (type = ticket when a ticket opens or closes, for example), which is why text is frequently null.Primary key: idReplication key: updatedAt (incremental sync).

Field	Type	Description
`id`	String	Unique identifier of the message.
`type`	String	Kind of entry: `chat` for a message exchanged with the contact, `comment` for an internal note, and `ticket` for the system entries Digisac writes when a ticket opens, closes or is transferred.
`text`	String	Text of the message. Null for attachments without a caption and for the system entries.
`timestamp`	Datetime	Timestamp of the message on the conversation timeline — this is the one to use for conversation analysis, since `createdAt` records when Digisac stored it.
`isFromMe`	Boolean	Whether the message was sent by the account (an agent or a bot) rather than received from the contact.
`isFromBot`	Boolean	Whether the message was produced by a chatbot.
`isFromSync`	Boolean	Whether the message was imported from the connected device’s history rather than sent or received through Digisac.
`sent`	Boolean	Whether the message was successfully handed to the channel.
`visible`	Boolean	Whether the message is shown in the conversation.
`obfuscated`	Boolean	Whether the message content was masked for privacy in the interface.
`origin`	String	What produced the message, such as `user`, `bot`, `ticket` or `campaign`.
`data`	String	Channel-specific metadata of the message, as a JSON object. For WhatsApp it carries the delivery receipt in the `ack` key; for system entries it describes the event, for example `ticketClose`.
`files`	String	Attachments sent with the message, as a JSON array of objects.
`quotedMessage`	String	Message this one replies to, as a JSON object.
`quotedMessageId`	String	Identifier of the message this one replies to.
`contactId`	String	Identifier of the contact the conversation belongs to.
`serviceId`	String	Identifier of the connection that carried the message.
`fromId`	String	Identifier of the contact that sent the message, when it came from outside.
`toId`	String	Identifier of the recipient contact, when applicable.
`userId`	String	Identifier of the agent who sent the message.
`botId`	String	Identifier of the chatbot that produced the message.
`campaignId`	String	Identifier of the campaign that produced the message.
`ticketId`	String	Identifier of the ticket the message belongs to.
`ticketUserId`	String	Agent assigned to the ticket at the moment the message was written.
`ticketDepartmentId`	String	Department the ticket belonged to at the moment the message was written.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Organizations

Organizations — groupings of people used to scope third-party access (GET /api/v1/organizations).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the organization.
`name`	String	Name of the organization.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

People

People — the grouping that ties a contact’s several channels together (GET /api/v1/people).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the person.
`name`	String	Full name of the person.
`document`	String	Identification document recorded for the person, such as CPF.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Sales Funnels

Sales funnels configured on the account (GET /api/v1/pipelines).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the sales funnel.
`name`	String	Name of the sales funnel.
`type`	String	Kind of funnel, such as sales.
`goBack`	Boolean	Whether opportunities may be moved back to a previous stage, or only forward.
`stages`	String	Stages that make up the funnel, as a JSON array of objects.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Satisfaction Surveys

Satisfaction surveys (NPS/CSAT) configured to run at the end of a service (GET /api/v1/questions). This stream carries the survey definitions; the scores are in Survey Answers.Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the survey.
`name`	String	Name of the survey.
`type`	String	Kind of survey, either NPS or CSAT.
`questionMessage`	String	Question sent to the contact.
`successMessage`	String	Message sent after a valid answer is received.
`invalidMessage`	String	Message sent when the contact answers with something invalid.
`duration`	Integer	How long the survey stays open for an answer.
`tries`	Integer	How many times the survey is re-sent after an invalid answer.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Quick Replies

Canned replies agents can insert into a conversation (GET /api/v1/quick-replies).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the quick reply.
`text`	String	Body of the quick reply.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Roles

Access profiles that define what a user may do on the platform (GET /api/v1/roles).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the role.
`name`	String	Internal name of the role.
`displayName`	String	Name of the role as shown in the interface.
`isAdmin`	Boolean	Whether the role grants administrative access.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Schedules

Scheduled actions — future ticket openings and agent notifications (GET /api/v1/schedule).Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the scheduled action.
`scheduledAt`	Datetime	Timestamp the action is scheduled to run at.
`message`	String	Message to be sent when the schedule runs.
`notes`	String	Internal note recorded with the schedule.
`openTicket`	Boolean	Whether a ticket is opened when the schedule runs.
`notificateUser`	Boolean	Whether the assigned agent is notified when it runs.
`contactId`	String	Identifier of the contact the schedule refers to.
`departmentId`	String	Identifier of the department the schedule is aimed at.
`userId`	String	Identifier of the agent the schedule is aimed at.
`files`	String	Files to be sent with the message, as a JSON array.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Connections

Connections — the messaging channels plugged into the account (GET /api/v1/services). One record per WhatsApp number, Telegram bot, e-mail box or other channel; every contact and message points at one of these through serviceId.Primary key: id

Field	Type	Description
`id`	String	Unique identifier of the connection.
`name`	String	Name of the connection.
`type`	String	Channel of the connection, such as whatsapp, telegram or email.
`botId`	String	Identifier of the chatbot answering on this connection.
`defaultDepartmentId`	String	Department that receives tickets opened on this connection by default.
`archivedAt`	Datetime	Timestamp when the connection was archived, or null while active.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

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Digisac as a data source

Configuring Digisac as a Source

1. Add account access

2. Select streams

3. Configure data streams

4. Configure data source

5. Check your new source

Streams and Fields

Field	Type	Description
`id`	String	Unique identifier of the tag.
`label`	String	Display name of the tag.
`backgroundColor`	String	Hexadecimal color the tag is drawn with in the interface.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Field	Type	Description
`id`	String	Unique identifier of the closing subject.
`name`	String	Name of the closing subject.
`archivedAt`	Datetime	Timestamp when the subject was archived, or null while it is available to agents.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Field	Type	Description
`id`	String	Unique identifier of the ticket.
`protocol`	String	Protocol number shown to the contact and used to look the service up in the platform.
`isOpen`	Boolean	Whether the ticket is still open. Closed tickets keep an `endedAt`.
`origin`	String	What opened the ticket, such as a message from the contact, an agent, a bot or a campaign.
`startedAt`	Datetime	Timestamp when the service started.
`endedAt`	Datetime	Timestamp when the service was closed, or null while it is open.
`contactId`	String	Identifier of the contact being served.
`userId`	String	Identifier of the agent the ticket is assigned to.
`departmentId`	String	Identifier of the department handling the ticket.
`botId`	String	Identifier of the chatbot that handled the ticket.
`serviceId`	String	Identifier of the connection the conversation arrived on.
`firstMessageId`	String	Identifier of the message that opened the ticket.
`lastMessageId`	String	Identifier of the last message on the ticket.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Field	Type	Description
`id`	String	Unique identifier of the user.
`name`	String	Full name of the user.
`email`	String	Login e-mail of the user.
`phoneNumber`	String	Phone number recorded for the user.
`status`	String	Availability of the agent on the platform, such as online, away or offline.
`active`	Boolean	Whether the user account is active.
`isSuperAdmin`	Boolean	Whether the user has full administrative access.
`isFirstLogin`	Boolean	Whether the user has yet to log in for the first time.
`isActiveInternalChat`	Boolean	Whether the user has the internal chat enabled.
`language`	String	Interface language chosen by the user, such as pt-BR.
`timetableId`	String	Identifier of the working-hours schedule assigned to the user.
`archivedAt`	Datetime	Timestamp when the user was archived, or null while still in use.
`data`	String	Additional user settings, as a JSON object.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

Field	Type	Description
`id`	String	Unique identifier of the template.
`name`	String	Name of the template as registered with WhatsApp.
`internalName`	String	Name shown for the template inside Digisac.
`components`	String	Header, body, footer and buttons that make up the template, as a JSON array of objects.
`messageType`	String	Kind of template content, such as text_only.
`language`	String	Language the template was approved in, such as pt_BR.
`category`	String	Category the template was submitted under, such as MARKETING or UTILITY.
`status`	String	Approval status returned by WhatsApp.
`namespace`	String	WhatsApp namespace the template belongs to.
`serviceId`	String	Identifier of the connection the template belongs to.
`accountId`	String	Identifier of the Digisac account the record belongs to.
`createdAt`	Datetime	Timestamp when the record was created in Digisac.
`updatedAt`	Datetime	Timestamp when the record was last updated in Digisac.
`deletedAt`	Datetime	Timestamp when the record was soft-deleted, or null while it is active.

​Configuring Digisac as a Source

​1. Add account access

​2. Select streams

​3. Configure data streams

​4. Configure data source

​5. Check your new source

​Streams and Fields

Configuring Digisac as a Source

1. Add account access

2. Select streams

3. Configure data streams

4. Configure data source

5. Check your new source

Streams and Fields